Shipping Information

  • Free Standard Shipping: 7-15 business days to most countries
  • Express Shipping: $20+ for 3-7 business days delivery (DHL/FedEx/USPS)
  • We ship from warehouses in the US, Hong Kong, China, and Germany
  • No PO Box deliveries
  • APO/FPO addresses may take up to 21 days

Processing time: 1-2 business days (excluding weekends/holidays)

Customs & Duties

  • Most orders don't incur customs fees
  • EU orders may be subject to additional charges
  • The recipient is responsible for any customs fees

Returns & Exchanges

  • 30-day return policy from receipt date
  • Items must be unused, undamaged, and in original packaging
  • Free returns for damaged/incorrect items
  • Customer pays return shipping for other cases
  • Refunds processed within 7 days of receipt

Contact us to initiate returns/exchanges

Order Cancellation

  • Full refund if canceled within 24 hours
  • 15% fee for cancellations after 24 hours but before shipment
  • No cancellations after shipment

Order Tracking

  • Tracking number provided via email after shipment
  • Track your order at 17Track or TrackingMore
  • Contact us if no tracking update within 10 business days

Need Help?

Email: support@trendollajewelry.com